poolrobo.com an online website specializing in selling pool products, is operated bTRINBOW, LLC, y a company operated by Yacin Achahboun. This company is a registered business located in the United States under the name TRINBOW LLC. It was registered on 2023-05-31 and has an EIN Number of 37-2097021. In order to meet the needs of the pool, we are constantly upgrading and optimizing our products and want to give them the best. We strictly control every process and strive to deliver the best quality products to you.
SHIPPING
When you place your order, we begin making your items as quickly as possible. Each piece of the package requires some time for construction and curing before we can ship. Most orders ship within 1 or 3 Business Days.
When you order multiple products, the orders can come from different designers. In this case, it could happen that you will receive your products in different packages and at different times.
DELIVERY TIMES
Free Shipping on All orders.
Shipping Time:
Orders are delivered within 1 to 5 business days from the date of shipment.
Please note that shipping times may vary based on your location and external factors beyond our control.
Handling Time:
All orders are processed and shipped within 1 to 3 business days from the date of purchase.
Orders placed on weekends or holidays will be processed on the next business day.
VERIFICATION
We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process already started, but we will try our best to communicate with you via email or phone to find a good solution.
PROCESSING
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
ORDER FULFILLMENT
We ship daily from Monday through Saturday, 52 weeks a year except for Sundays and holidays. Orders placed by 10.00 PM CST or 04.00 AM CET Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next day’ due to stock issues, lacking order information, or billing delays. Orders placed on Saturdays will ship the following Monday or the next open business day.
We have received and fulfilled orders from countries across all the different continents. Outside the United States, customs can hold up a package for a number of days, because we work with reliable couriers, this rarely happens, and if it does it will be handled efficiently
Thank you for your interest in our Company. If you have any questions or need further information about our products and services, please feel free to contact us.
Questions or concerns?
We’re here to assist! Reach out anytime.
CONTACT INFORMATION
COMPANY NAME – TRINBOW, LLC
Company number: 37-2097021
Address: 2400 Round Rock Ave, Round Rock, TX 78681, USA
Email: contact@poolrobo.com
Phone: +1 343 440 1165
Opening Hours: Monday to Friday – 9:00 AM to 5:00 PM
QUICK LINKS
Frequently Asked Questions
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CONTACT US
We strive for optimal customer satisfaction. Please do not hesitate to contact our specialized customer service team via the contact details above or by filling out the contact form below. Your feedback is highly valuable to us. We aim to respond within 48 hours.